In accordance with EU and Romanian legislation (OUG 34/2014), customers have the right to withdraw from the purchase contract and return products within 30 calendar days from the date of delivery, without giving any reason.
Return Conditions:
The product must be in the same condition as delivered (no signs of wear, scratches, or damage).
It must be returned in the original packaging, with all accessories and documents included.
Personalized products (e.g., engraved jewelry or custom sizes) cannot be returned.
Return Procedure:
Contact us at [your email address] to request a return.
Send the product back via courier to the address provided by GoldCraft Jewellery.
Once the product is inspected and approved, the refund will be processed to your original payment method within 14 calendar days.
Return Shipping Costs:
The customer is responsible for covering return shipping costs.
If the product is defective or incorrect, GoldCraft Jewellery will cover all return and exchange costs.
Stay updated with your GoldCraft Jewellery purchase.
Once your order has been processed and shipped, you will receive a confirmation email with your tracking number and a link to track your parcel in real time.
Simply enter your tracking code below to see the current status and estimated delivery date of your order.
If you have any issues or questions, our support team is here to help at [your email/contact].
